Why is it important for servers to have knowledge of the menu?

Having a thorough knowledge of the menu is essential for servers as it greatly enhances the dining experience for guests. When servers are well-versed in the menu items, they can provide detailed information about ingredients, preparation methods, and flavor profiles. This allows them to make tailored recommendations based on customers' preferences or dietary restrictions, ultimately elevating the overall customer experience.

Additionally, being knowledgeable allows servers to answer questions confidently, address any concerns, and guide customers toward choices that they might enjoy, increasing satisfaction and potentially encouraging repeat business.

While faster service and efficient billing are important, they are secondary to the primary role of a server, which is to create a memorable and enjoyable dining experience for guests. Impressing the kitchen staff may not directly contribute to the customer's experience or satisfaction in the same way that menu knowledge does.