When is it appropriate for a server to take a personal phone call during a shift?

Taking a personal phone call during a shift is best reserved for break times or emergencies. This approach demonstrates professionalism and respect for both the customers and the team, ensuring that the server remains attentive and focused on providing excellent service. During busy service times, it is crucial for servers to prioritize their responsibilities, as interruptions can negatively impact the dining experience for guests. Personal calls can distract from the task at hand, reduce efficiency, and lessen the overall quality of service provided. During breaks, however, servers have the opportunity to attend to personal matters without compromising their work duties, making it the most appropriate time for such calls.