What should a server do if an item is out of stock?

When an item is out of stock, the recommended action is to politely notify the guest and suggest alternatives. This approach demonstrates good customer service by keeping the guest informed about their order and showing that you care about their dining experience. It allows the guest to feel engaged in the decision-making process regarding their meal, which can lead to a more satisfying experience.

By suggesting alternatives, the server can offer options that may be just as appealing, ensuring that the guest has a satisfactory dining experience despite the initial disappointment. This proactive approach also reflects a higher level of professionalism and attentiveness to customer needs, which is crucial in a restaurant setting.

Choosing to serve a similar item without informing the guest could lead to misunderstandings and dissatisfaction if the replacement does not meet expectations. Canceling the guest's order outright also fails to provide them with options, while simply waiting for the guest to ask about the item places the burden of communication on them, which is not the ideal standard of service.