What should a server do if they notice a guest is unhappy during their meal?

The best course of action for a server when they notice a guest is unhappy is to check in with the guest to understand their concern and offer solutions. This proactive approach demonstrates attentiveness and respect for the guest's experience. Engaging with the guest allows the server to uncover the specific issues affecting their meal, whether it’s related to service, food quality, or another element of their dining experience.

By addressing the concern directly, the server can not only provide immediate solutions—such as replacing a dish, adjusting service, or addressing any complaints—but also show the guest that their satisfaction is a priority. This interaction can significantly enhance the guest’s experience and may turn a negative situation into a positive one, fostering loyalty and encouraging repeat visits.

In contrast, ignoring the guest or waiting for them to voice their concerns misses an opportunity to resolve issues and could lead to increased dissatisfaction. Directing the guest to a manager without first attempting to address the issue personally may come off as unhelpful and could frustrate the guest further, as they may feel their concerns are not being handled promptly. Overall, taking the initiative to communicate with the guest is a critical aspect of excellent service in the hospitality industry.