If a server is unsure about a menu item, what should they do?

Consulting menu descriptions or asking a coworker is the best practice for a server who is unsure about a menu item. This approach ensures that the information provided to the guest is accurate and thorough, enhancing the overall dining experience. Knowledge about the menu instills confidence in the guests and reflects professionalism. By reviewing descriptions or consulting colleagues, the server can give detailed and correct responses regarding ingredients, preparation methods, or allergen information, which reassures guests and helps them make informed choices. This practice not only improves customer satisfaction but also reduces the likelihood of errors that could lead to potential complaints or food safety issues.

Guessing answers, telling the guest about uncertainty without attempting to find accurate information, or serving an item without proper knowledge can negatively impact guest experience and potentially cause misunderstandings regarding food preferences or dietary restrictions. Therefore, relying on the resources available demonstrates commitment to service quality and customer care.