How should a server respond if they don't know the answer to a guest's question about the menu?

When a server doesn't know the answer to a guest's question about the menu, the best course of action is to check with a coworker or manager. This response demonstrates professionalism and a commitment to providing accurate information. It acknowledges that the server is willing to seek out the item’s details instead of potentially providing incorrect or misleading information, which could diminish the guest's dining experience.

By opting to consult a coworker or manager, the server ensures the guest receives reliable information, which can lead to better decision-making regarding their food or drink choices. This approach also fosters teamwork and shows that the server is dedicated to customer service by actively working to address the guest's inquiry.

Contrarily, making up an answer can mislead the guest and damage trust; changing the subject may seem dismissive; and referencing the drink menu fails to address the specific question posed about the food items, ultimately leaving the guest without the information they were seeking. Thus, checking with a coworker or manager is not only responsible but also enhances the overall dining experience.